Take card payments with Stripe
Entry fees are paid online through Stripe and go straight to your organisation's own Stripe account. Entrants can pay by card or by a wallet such as Apple Pay or Google Pay. Bank payments such as PayTo or direct debit are available on request: ask the Stagewerk team. Stagewerk never sees your bank details; Stripe keeps them.
You need to be an owner or treasurer to connect the account. Other members can open the page and read the status.
Connect your account
- Choose "Payments" in the sidebar.
- Read the status panel under "Your Stripe account". A new organisation shows "Not connected" and "No Stripe account yet".
- Choose "Set up payments". You may be asked for your password again before it goes ahead.
- The button now reads "Finish setup with Stripe". Choose it. Stripe opens its own sign-up form. Have ready your club or business details, the name and date of birth of the person responsible, and the bank account to pay into.
- Finish the form. Stripe sends you back to the Payments page.
If the Stripe link expires, choose the button again. It makes a fresh link and carries on where you stopped.
Check that it worked
After you return, the page shows a status and a list headed "What works now":
- "Stripe has your details": you finished the sign-up form.
- "Can take card payments": entrants can pay their entry fee by card.
- "Can be paid out to your bank": Stripe can send the money to your bank account.
The status badge tells you where you are:
- "Information needed": Stripe wants more. If you already sent your details, Stripe is checking them, which can take a day or two. Otherwise finish the form.
- "Active": entrants can pay by card and the money goes to your bank account.
- "Payouts paused": entrants can pay, but Stripe is holding the money. Check your bank details with Stripe.
- "Paused by Stripe": Stripe has stopped the account. The page shows "Why Stripe paused this account". Follow the steps Stripe shows you, or contact Stripe support.
When Stripe needs more information the page also lists it under "Stripe still needs". Choose "Continue with Stripe" to supply it.
If the page says payments are switched off
"Card payments are switched off on this server" means the Stagewerk team has not turned payments on for the platform. Entrants cannot pay by card and nothing on the page talks to Stripe. Ask the Stagewerk team.
Tax invoices
Every payment gets a tax invoice that doubles as the receipt, and every refund a credit note, numbered in order. Open "Tax invoices and credit notes" on the Payments page to download them as PDFs.
Next
- See the money for one event in Track money, bank transfers and refunds.
- Entrants see the payment screens described in Paying for your entry.
https://develop.stagewerk.com/help