Your data: export, deletion and what is kept

You can ask for a copy of the personal information we hold about you, and you can ask us to delete your account. Both are on your profile page.

Get a copy of your data

Open "Profile" in the sidebar and scroll to "Your data".
Choose "Email me my data".
We email you a link to a file with your profile, vehicles, licences, entries and other records. Open it while signed in. The file is removed after a day, so download it promptly. You can ask again.

For safety, some sensitive details (such as your emergency contact's phone number) are left out of the file because it is sent by email.

Ask for your account to be deleted

Open "Profile" and scroll to "Your data".
Choose "Request account deletion" and read the message.
Choose "Request deletion" to confirm.

Your account is not deleted straight away. There is a waiting period, and your dashboard shows a banner with the date. Until then you can change your mind by choosing "Keep my account" on the banner. After the waiting period it cannot be undone.

What is deleted

Your profile, licences and licence images, apparel and its evidence photos, crew links, passkeys, sign-in links and volunteer sign-ups are deleted. Vehicles stay on record without an owner.

What is kept

Some records are evidence for the organiser and the sanctioning body, so they are kept:

Entries. The event keeps its entry list, and your name stays on entries you were part of so the list still makes sense.
Signed declarations. The exact text you signed, with your typed name, the time, and the device details recorded at signing, are kept as evidence. By default this is seven years.
The audit log. It records changes to data and is kept for up to seven years.

After deletion, your account is anonymised if records like these still point to it.

For the full list of what is held, how it is protected and how long it is kept, organisers can read After the event.

If something goes wrong

The email with your data did not arrive. Check your spam folder. You can only ask a few times an hour, so wait before trying again.
You asked for deletion by mistake. Choose "Keep my account" on your dashboard before the date shown.

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