Add-ons

Add-ons are paid extras that your organisation can switch on. The only one today is Mailouts, which lets you email campaigns to the people at your events. See Send a mailout.

Anyone on your team can see what is on. Only the organisation's owner can turn an add-on on or manage its billing.

Mailouts includes a monthly allowance of emails, which protects the sending service all organisations share. The Add-ons page shows how much of it you have used this month, for example "1,240 of 5,000 emails used this month". It starts again on the first day of each month, Sydney time. If you need more, contact us and we can raise the limit for your organisation.

Turn one on

1. Choose "Add-ons" in the menu.
2. Find the add-on and choose "Turn on". You are taken to a secure Stripe page to pay for the subscription.
3. When the payment is confirmed you come back to the Add-ons page. The add-on turns on as soon as Stripe confirms the payment, usually within a minute. Reload the page if it does not show as on yet.

If the page shows "Ask us to turn this on" instead, it cannot be bought online here. Choose it and we receive your request. We will be in touch, and the button then says "Request sent".

Manage or cancel

Once an add-on is on, the owner sees "Manage billing". It opens Stripe's page where you can see invoices, change the card or cancel. When the subscription ends, the add-on turns off.

What happens when an add-on is off

Nothing you made is lost. For Mailouts, you can still read earlier mailouts and their results and write drafts, but you cannot send, schedule or email a test until it is on again.

If something goes wrong

• You paid but the add-on is still off. Wait a minute and reload. If it is still off, contact us with the time you paid.
• There is no "Turn on" button. You are not the organisation's owner, or the add-on is already on.