Message an entrant and change an entry

Each entry has its own message thread between the entrant and your team, and a form to change the car, co-driver or class of a live entry. You need permission to manage entries. A member with read-only access cannot read or write messages.

Reply to messages waiting for you

1. Open the event and choose "Messages" from the event's dashboard. It lists entrants waiting for a reply: those whose latest message is from the entrant.
2. A thread you have not opened shows "Unread".
3. Choose "Open thread and reply" on a thread.
4. Type in "Reply to the entrant" and choose "Send message".

Opening a thread marks the entrant's messages as read. Choose "Close thread" to fold it away. Once you reply, the thread leaves the list until the entrant writes again.

Message from the entry list

1. Choose the event's "Entries" and look for the "new message" badge on an entry, or choose "Details" on any entry.
2. In the entry's side panel, find "Messages". The heading shows how many are new.
3. Write in "Reply to the entrant" and choose "Send message".

Messages are plain text and everyone on the entry can read them, including the co-driver. They open once the entry is submitted, so a draft has no thread. The entrant writes from their entry page under "Messages", using "Write to the organiser".

Change an entry's car, co-driver or class

This is how you act on a change request, or fix an entry yourself. It does not move the entry to another event, and the driver stays the same.

1. Choose "Details" on the entry.
2. If the entrant asked for a change, the request is listed in the panel. Read it first. See Ask for a change to your entry for what the entrant sees.
3. Open "Change vehicle, co-driver or class".
4. Choose the new "Vehicle", "Co-driver" or "Class". Pick "No co-driver" to remove one where the event allows it. Only what you change is applied.
5. If you are answering a request, tick "Close a change request as done".
6. Enter a "Reason (kept in the entry history)" and choose "Apply change".

The new vehicle is checked against the class rules exactly as it is in the entry form, and a class that is full refuses an entry that holds a place. Changing class frees the old class's place for the waitlist. The change is written to the entry's history. The entrant sees a summary without your reason.

Only live entries can change: submitted, waiting on documents or payment, accepted or waitlisted. The price the entrant agreed to is not recalculated when the class changes. If a class fee differs, deal with that through the entry's money, not here.

Things to know

• Neither side is emailed when a message arrives. You see new messages on the event's "Messages" page and as a badge in the entry list, and the entrant sees them on their entry page, so check there regularly and tell entrants where to look.
• Messages are for questions about one entry. For a notice to everyone, use a bulletin. See Send a bulletin.